· retail
{{ agentName }} · after-sales agent
"Where's
my order?" never reaches
your team again.
{{ agentName }} handles every call and every WhatsApp your store gets: order status, exchanges, returns and stock — against your e-commerce and your ERP, in real time.
Answers24/7 · zero wait
ChannelsPhone · WhatsApp · Web
IntegratesYour e-commerce and ERP
Resolves80% with no human
01 — The problem
70% of every contact is the same question.
Customer service today
- 01"Where's my order?" floods the inbox.
- 02Returns are processed by hand, with endless back-and-forth.
- 03Customers wait hours for data that's already in the system.
- 04Nobody ever calls the abandoned cart.
With {{ agentName }}
- 01Answers tracking instantly, by voice or text.
- 02Handles the whole exchange or return, label included.
- 03Checks stock, prices and promos in your live system.
- 04Calls the abandoned cart 20 minutes later.
02 — What {{ agentName }} does
Full after-sales, no ticket queue.
Orders
Live tracking
Status, delays and delivery rescheduling, straight from the courier and your ERP.
Exchanges
Returns
Opens the RMA, sends the label and books the pickup. Refunds follow your policy.
Sales
Stock and recommendations
"Do you have it in size M?" — answers from real inventory and suggests alternatives.
Exceptions
Hands off with context
Sensitive complaints or VIP customers reach your team with the summary already written.
And when a complaint is an opportunity — an angry customer about to walk — {{ agentName }} spots it and escalates it as priority.
03 — Live demos
Try her.
{{ agentName }} is live right now. Ask about an order by phone, process an exchange on WhatsApp or check stock from the web.
Demo 01 — Voice
Ask about
your order.
01
Dial {{ phoneNum }}. {{ agentName }} recognises your number and already knows what you ordered.
02
Or tap the button in the store. The same {{ agentName }} from the browser, with the order on screen.
03
Ask where it is. She checks the courier live while talking — no "please hold".
04
Ask for a size exchange. She checks stock, generates the label and sends it on WhatsApp before hanging up.
{{ voiceSource }}
On call
Phone
Web · WebRTC
Your order left the warehouse today and arrives tomorrow between 2 and 6 PM. Want a WhatsApp ping when it's on its way?
llm.tool_result · track_order
On its way · arrives tomorrow
Size exchange
Return
Talk
Mute
End
{{ agentInitial }}
{{ bizName }}
{{ agentName }}
Your order left the warehouse today and arrives tomorrow between 2 and 6 PM. Want a WhatsApp ping when it's on its way?
track_order({"order":"#48213"}) → on its way · tomorrow 14-18
00 : 37
mic
alt
×
Demo 02 — WhatsApp
The whole exchange,
in one chat.
01
Your store's own WhatsApp. {{ agentName }} replies in seconds, at any hour.
02
Voice notes included. The customer sends audio and she reads it like text.
03
Runs the full RMA. Reason, shipping label and refund — with no human in the loop.
04
Your team can step in at any point and hand the conversation back to {{ agentName }}.
{{ agentInitial }}
{{ agentName }}
online
Hi! The jacket from order 48213 is too small, do you have size L?
Hi Julia. Yes, I have size L in black and olive. I'll set up a free exchange: which do you prefer?
Black please
Done: I sent you the return label and the black L ships today. No refund needed — it's a straight exchange.
›
Demo 03 — The result
The three conversations above, already resolved.
Service · today
Synced with your e-commerce
Today's casesOrder · channel
IMG
Olive jacket · size L#48213 · exchange M→L · label sent
USD 92WhatsAppIMG
Runner sneakers · 38#48102 · delay checked · courier notified
USD 118PhoneIMG
Waffle tee · M ×2Stock checked · routed to purchase
USD 46WebRTCCart #9917 · recovered by {{ agentName }}Outbound · 12:20
IMG
Oversize hoodie · blackSat in the cart for 20 min
USD 6410% offCharged via payment linkUSD 121,50
Resolved with no human
46 / 58
of today's contacts closed by {{ agentName }}
Source
Phone21
WhatsApp24
Web · WebRTC9
Outbound4
Logged by {{ agentName }}
12 trackings · 6 exchanges · 3 returns · 2 angry customers escalated as priority
Not one ticket touched your team. Everything is written into your e-commerce and your ERP, with the transcript of every conversation.
04 — Integration
{{ agentName }} adapts to your stack. Not the other way round.
You migrate nothing. {{ agentName }} reads orders, stock and customers from the system you already use — and writes every case where your team already works.
Shopify
Direct integration
VTEX
Direct integration
Tiendanube
Direct integration
WooCommerce
Direct integration
Mercado Libre
Questions and after-sales
Your own ERP
We integrate over API
In-house system or custom ERP? The agent runs inside your process: every tool is your own function with direct access to your database.
05 — Outbound
The sale that was walking away, comes back.
Abandoned carts
Calls or writes 20 minutes later, cart in hand.
"You left two things in your cart — want a hand checking out? I can do 10% if you confirm now."
Post-delivery
Confirms it arrived fine and asks for the review.
If something went wrong, she opens the claim right there — before the bad review.
Restock
Pings customers when the item they wanted is back in stock.
"Your size is back" is the highest-converting message in retail.
06 — Peak season
On Black Friday your team doesn't multiply. {{ agentName }} handles a thousand conversations at once, no queue, no opening hours.
Unlimited simultaneous calls and chats · same latency at 3 AM
07 — What changes
The impact, in tickets.
80%
of contacts resolved with no human involved.
24/7
coverage through peak season with no extra hires.
3min
from "where's my order" to an answer with real tracking.
+0staff
your team keeps only the cases worth their time.
And every conversation is transcribed: what they ask, what they return and why. Your catalogue and your logistics, informed by real data.
08 — Rollout
Live in one week.
Day 1 · We listen
Your catalogue, your policies, your brand voice.
We define what she solves alone and what escalates to your team.
Days 2–4 · We connect
Your e-commerce, your ERP, your number and your WhatsApp.
Nothing to migrate. We test with real orders until every answer is exact.
Day 5 · Live
{{ agentName }} handles real customers. You listen in.
Any supervisor opens a link and hears the live conversation. Tweaks on the fly.
09 — Mobile app
Your store, as a
native app.
01
Orders, tracking and checkout in two taps. Customers track their order and buy again; {{ agentName }} answers behind every screen.
02
The agent calls you in the app. Native VoIP calls: {{ agentName }} rings on your phone with no line cost, avatar and context included.
03
Push that resolves, not annoys. Every notification opens an action — buy, exchange, return, notify — with the agent already up to speed.
04
No app yet? We design it for you. Native iOS and Android (Ionic + Capacitor), push, VoIP and in-app purchases included.
9:41{{ bizName }}
Order #48213 · on its wayHi Julia
Your order is on its way
Arriving today between 14 and 18. You can track the driver live from here.
Track shipmentReschedule
On its way1 order
CreditUSD 18
Olive jacket · size LExchange approved · arrives tomorrowTrack
Your size is back · Runner sneakers 38Only 3 leftView
Reorder in one tap
Your saved cart · USD 92
Buy with Apple Pay
VoIP call · in-app
{{ agentInitial }}
{{ agentName }}
Julia, the courier missed you today. Shall I reschedule for tomorrow morning or leave it at the Cabildo branch?
alt×
Chat · with context{{ agentName }}
Today
Your size exchange is approved. The black L ships today.10:31
Great! And the label to send the M back?10:33
It's in the app, under Orders. The courier picks it up tomorrow between 10 and 13.10:33
Perfect, thanks!10:34
Write a message…
HomeCallChatAccount
Next step
Ask her about
an order at {{ agentName }}.
The best demo is a call. Ask about a shipment, process an exchange — then let's talk about your operation.
{{ phoneNum }}
pinecall.io
Knowledge — Knowledge base
Upload your documents.
The agent answers them.
Upload your catalogue, product sheets, warranties and returns and exchanges policies as PDF, Word or text. The agent indexes them on its own and answers with what your document says — source in plain sight.
Upload
Drag the PDF in and you're done.
No special format, no training. Update the document and the agent answers with the new version.
Finds the exact passage
Hybrid search with high-precision embeddings.
Not "roughly similar": the right passage, even when the customer words it differently.
With source
«Can I return something bought on sale?»
The answer comes from your returns policy, citing the document. If the data isn't there, it says so and hands off to a person.
Demo settings
Press S at any time to open this panel. The names are saved for your next meeting.
{{ pageCur }} / {{ pageTot }} — {{ pageLabel }}
{{ agentName }}
Demos
Integration
Impact
Mobile app
Contact